Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the right decision. If for any reason you are not satisfied, you can return any item in its original condition, within 30 days of the date of shipment, for a full refund. It's that simple. We want you to be very satisfied with your purchase because we know that a happy costumer is a costumer for life.
Once we receive your returned item and it is accepted, your refund will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Eternity by Yoni) or damaged in any way cannot be accepted for return. Engraved jewelry items may not be returned. Returns with no authorized return code and packages that are improperly packaged or uninsured will be refused receipt.
To return a diamond or jewelry item to Eternity by Yoni, follow our three step process:
1. Your Return Authorization Code.
Please email firstname.lastname@example.org
and you will be given a Return Authorization Code. Write this code on the outside of the box you are returning.
2. Package Your Return
. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write diamond or jewelry related words anywhere on the outside of the box. Please write "Eternity B.Y." instead of "Eternity by Yoni" on the shipping label.
3. Insure Your Package.
On your invoice, if the price of the item you're returning is listed as: Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured and request a return receipt for confirmation that your shipment has reached its destination. More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents and request a return receipt for confirmation that your shipment has reached Eternity by Yoni. (FedEx® and UPS® will not insure merchandise over $500.) Eternity by Yoni will not be responsible for loss or damage of return shipments of any value. If you have any questions about our return procedure, please contact us at 855-383-7648.